Frequently Asked Questions
Everything you need to know about your Prinjal Jewels experience.
What materials are used in Prinjal Jewels products?
We use high-quality materials including 18k gold plating, sterling silver, and premium cubic zirconia stones. All our jewelry is nickel-free and hypoallergenic to ensure comfort for sensitive skin.
How should I care for my jewelry to ensure it lasts?
To maintain the shine, avoid contact with perfumes, lotions, and water. We recommend storing your pieces in the provided Prinjal Jewels pouch when not in use and wiping them gently with a soft cloth.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do you offer a warranty on your jewelry?
Yes, we provide a 6-month warranty on all manufacturing defects. This does not cover accidental damage, normal wear and tear, or tarnishing due to improper care.
What is your return and exchange policy?
We offer a 14-day return policy for unused items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.